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Managed Services - SUPPORT

Do you...

• Have un-planned I.T. requirements from time to time
• Need access to a broad-range of I.T. Professionals on an as-needed basis
• Want to know that you're working with an organisation that understands your business
• Want access to a dedicated, Service Desk
• Want rapid response to any problems
• Want a Service Provider that can assist you remotely or onsite.
• 24x7x365 days support

How does Comcity Support address this?

At Comcity Technology, we recognise providing you with the world's best technology is only half the solution. You need access to professionals with a vast range of skills so you can be sure you're dealing with a team who are competent, qualified, skilled and efficient.

You need a central point of communication, someone in tune with your business and the issues that affect you. You need support services that suit your specific demands and budget, delivered the way you want it, when you want it.

Complete Access to the dedicated Service Desk - 1300 SUPPORT (787 767)

Our national service desk is a dedicated, central point of call for all of your technical enquiries. It's a single point of contact whose entire purpose is to keep you informed on issue status updates, and report potential problems.

Never feel like your problems are disappearing into a black hole again! Comcity Technology's dedicated Service Desk can assess and assist you with issues, often resolving the problem on the spot, or escalate and organise the right resources you need to get back up and running. They are there to know and understand you, your business and your unique needs.

No more feeling like the same issue never gets resolved! If problems are connected, they'll recognise the root problem and ensure that is resolved, not just the symptoms.

Support the way you need it

Comcity Technology Support lets you choose how you are supported, be it fast remote support, or a technician onsite when you require them.

Choose the response time you need - be it immediate, one hour, two hour, four hour or next business day. Need us onsite? We only charge a one way fee to get to you, rather than charging time or travel in both directions.

Pay only for the skills you require - with different rates for desktop, server and premium support you only pay for the type of support that you require.

Need support outside business hours? We'll be there whenever you need us, 24 hours a day, 7 days a week. The people working on your issue will be the same people who are there day to day - not an outsourced, offshore call centre.

You need Comcity Support. Call 1300 SUPPORT (767 787) today!

		Key features	Benefit to you
	Support One Number to Call	Phone 1300 SUPPORT, our dedicated Service Desk Assess and assist you with issues, often resolving the problem on the spot The depth and knowledge of a whole organisation, with the attention of a dedicated team	No waiting in phone queues Single point of contact whose entire purpose is to have all the information, and ensure you are kept informed. The people you are speaking to will know and understand you, your business, and your unique needs You are always speaking to the same people, backed by an extensive team of experts
	Whatever you need it for	Server, Desktop, Network and Software Support Implementations Software Development User Support/Training	Dedicated teams who can support all your I.T. equipment and requirements Training and user education on using new technology
	Where ever you need it	Choice of support types - in person at your site or remotely from our office, using our secure access technology The depth and knowledge of a whole organisation, with the attention of dedicated team	Fast and prioritised response Support Escalation for critical issues Save on travel time and cost Support where and how you need it, for any I.T. requirement
	Delivered by Experts	Extensive industry certifications The right expertise for the problem Resolution of root problems, not just the symptoms	Quicker resolution of issues Decreased disruption Prevention of major problems Reduced support costs
	Report	Summary Report Recommendations	Retain Visibility and Control

Integrate Comcity Technology SUPPORT with our other Managed Service offerings to provide your organisation with a complete I.T. management solution.