Job Summary
Melbourne, Australia, Oceania
Entry Level (Less than 2 years of Experience)
Negotiable
Full time
1
Negotiable
Helpdesk Support Technician
Are you looking to join an award winning team where you are encouraged to grow your skills through certification and experience?
- Fantastic permanent opportunity in great CBD location
- Be part of a dynamic and fast growing team
- Work for Microsoft Australia's Small Business Partner of the year in 2009
- About Comcity
Comcity Technology has an enviable reputation for high standards in IT solutions and service delivery earned over 10 years.
We grew through the GFC and are expanding rapidly thanks to a portfolio of sought-after technology solutions for small and mid-sized business.
Accordingly, we're looking for an action-oriented Helpdesk Support Technician with a natural aptitude to great customer service to join our team and maintain the award-winning level of support to new and existing customers that we're known for.
About the role
As a Helpesk Support Technician, you'll be responsible for providing desktop and server support to clients.
You'll work closely with the Service delivery manager and service dispatcher, taking care of urgent client requests and working across multiple customers, platforms and technology.
You'll work closely with management, service teams, and customers to maintain high satisfaction levels solutions and sustain Comcity's service leadership position in the industry.
You'll have excellent communication skills, ensuring your customers always have a clear understanding of technical problems and their resolutions. You'll use best practices, document regularly, follow company procedures and processes and work within your team to ensure long term customer satisfaction.
In return, Comcity will help you develop your career in this permanent role with regular training and mentoring. We're looking for candidates who will grow in the role, enhancing their troubleshooting, client service and technical skills while actively gaining further technology certification.
Key Selection Criteria:
- Demonstrated ability to establish relationships with customers in a service role.
- Excellent written and verbal communication
- Experience in supporting windows desktop based systems
- Experience working in an outsourced IT services environment
- Experience working with products from vendors such as Lenovo, IBM, HP, Watchguard, Sonicwall, VMWare, Citrix, Symantec and McAfee.
Bonus points for:
- Microsoft Certified
- At least 2 years network troubleshooting experience
- At least 2 years desktop hardware and software support experience
- Demonstrated ability to troubleshoot problems to the root cause
Comcity was Microsoft Australia's Small Business Partner of the year in 2009, and a Network Infrastructure Partner of the year finalist. If you want to be part of a business that prides itself on exceptional customer service and a supportive internal environment, take the next step in your career and apply now.
Contact us - We'll call you back |
| * First Name |
| * Last Name |
| * Company Name |
| * Phone |
| Comment |
| * Security Code |
u0m2zv |
